Help centre

Your entry code refreshes every 30 seconds and is cancelled the moment it's scanned. This stops screenshots, forwarded images and cloned tickets from getting in.

Open your ticket in the GatePlus app or website at the gate. Printed or screenshotted codes expire within a minute and will be refused.

Head to the box office with your photo ID — staff can look up your verified booking.

Refunds follow the event's policy shown at checkout and are returned automatically to your original payment method.

Open the ticket in your wallet and choose “Request a refund”. No email or phone call needed.

Yes — use “Transfer” on the ticket. Your friend needs a GatePlus account, and a fresh code is issued to them.

No. Off-platform tickets can't be validated and are a common scam. Use official resale — every listing is escrow-verified and price-capped.

Usually one business day. We check business registration and identity to prevent fake events.

Payouts are settled in LKR after the event, minus platform fees, to your verified bank account.

Only what's needed to issue and validate tickets, and financial records required by Sri Lankan law. Card numbers are handled entirely by our licensed payment gateway.

Yes — request deletion from Account → Security & privacy. Records we must keep by law are anonymised.

Each event has a limit per verified identity (mobile number, and NIC/passport for some events) — not per account — to keep tickets fair.