Trust & fairness
Built so fans — not bots or scalpers — get the tickets.
These are our public commitments. Each one is built into how GatePlus works, not just written in a policy.
Fair queues that hold your place
High-demand on-sales open a virtual waiting room. Your position is stored on our servers, so refreshing or a brief disconnect never costs you your place. Fans are admitted in small batches so the booking system stays fast.
Provably-fair ballots
For the biggest shows we run a ballot instead of a race. We publish a cryptographic commitment before entries close and reveal the seed at the draw — anyone can re-run the draw and check every result.
See an event with a ballot →Face-value fan waitlist
Sold out? Join the waitlist. Every returned or released ticket is reserved for the next fan in line at face value — it never goes back on open sale or to bots first.
Capped official resale + Buyer Guarantee
Can't go? Resell inside GatePlus at a price capped by the organizer. Tickets are held in escrow and re-issued to the buyer with a new QR code, so fakes are impossible. If a resale ticket doesn't get you in, you get a full refund.
Tickets that can't be cloned
Your entry QR rotates every 30 seconds and is signed by a key that never leaves our servers. The first scan cancels it, so screenshots and copies fail at the gate.
Verified organizers and events
Every organizer and every event is checked by our team before tickets go on sale — no fake events.
Real limits for real fans
Purchase limits are tied to your verified mobile number (and NIC when needed), not just an email — so one person can't buy hundreds of tickets with fake accounts.
Safe payments
Card details are entered only on our licensed payment gateway's secure page. GatePlus never sees or stores your card number, and we share the minimum personal data with payment partners.
Transparent operations
Our live system status is public, policies are published in plain language, and every admin action is recorded in an audit log.
View system status →Load-tested before big on-sales
Major on-sales are load-tested to several times the expected peak, and our browsing and booking systems are separated so a traffic spike can't take checkout down.
Report a security issue
Found a vulnerability? Please email security@gateplus.lk. We acknowledge reports within 2 business days and won't take legal action against good-faith research. Our security.txt has the details.